M'hammed Abdous and Wu He provide an engineering oriented summary of what's commonly known as business process review. It's from the Hammer and Champy school of thought, which is not such a bad thing. I found this article thanks to George Siemen's weekly newsletter. As George says, the article is a bit too focused, but with a little brainpower applied one can easily see the big picture implications of this article. And that's why I include it here.
In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework – initiating and analyzing – are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps – reengineering/ implementing and evaluating – are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and our in-depth analysis and documentation of the existing process, allowed us to avoid the traditional pitfalls associated with business process reengineering (BPR). Consequently, the outcome of our case study indicates a streamlined and efficient process with a higher faculty satisfaction at substantial cost reduction.
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