According to a new report by Gartner, Inc., "Five factors will change the way that IT organizations operate, according to Gartner Inc. The points of change cited by the research firm include Web 2.0-style applications, software as a service (SaaS), global-class computing, the "consumerization" of IT and open source software."
Here are their recommendations, with which I tend to agree:
- "Question IT core assumptions. Users have become more independent in recent years when it comes to IT needs. Businesses should reevaluate their strategies.
- Experiment with free-form environments. "Social environments" are the wave of the future. Companies should provide interactive tools, such as content tagging systems, RSS feeds, blogs, wikis, etc.
- Help customers innovate. IT managers should encourage their users to interact in open environments, since this practice leads to innovation.
- Segment users. IT support is not identical for all users; some users will have different requirements. IT managers should segment users into categories based on experience, responsibilities, application access requirements and roles in the enterprise.
- Don't provide everything. IT's traditional responsibility for supporting and managing all IT systems that workers use should be loosened. In the end, the user should be responsible for experimenting with new software and communities."
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