Serving the off-campus student has not been part of the mainstream campus agenda for most institutions due to a lack of both the resources and the flexibility to meet the unique needs of these students. Where service has been provided, it has most frequently come from the units offering distance courses or programs (e.g., the Division of Continuing Education). On many campuses this has resulted in duplicate systems, one for off-campus and one for on-campus students, supporting such core services as admissions, registration, and student accounts, as depicted above:
For other non-core services, such as advising and tech support, the responsibility has often fallen to faculty members teaching the courses. The goal should be to implement student services online for as many of the on-campus and off-campus student needs as possible (that is, minimize offline services).
(from WCET Best Practices Project)
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